About Us
At Spot Sale, our mission is to provide customers with the highest quality products, the best service, and the most competitive prices. We pride ourselves on offering a wide range of products to meet the needs of our visitors. Whether you’re a professional woodworker or a DIY enthusiast, we have the supplies you need to complete your projects.
Shipping Information
Before making a purchase, it’s important to contact our store to confirm the availability of the item, delivery time, and price. We offer free shipping on all orders. If the item is in stock and payment is received before 6:00pm, we can ship it out the same day. In cases where the item is not in stock, we may not be able to place an order for you immediately. If you need the item shipped to a different address or if you require dropshipping services, please notify our customer service team as soon as possible.
Receiving Your Order
Before shipping out your order, our team will take photos of the actual product, including the serial number and warranty label, as well as provide you with the tracking number. If upon receiving your package, you notice any discrepancies with the product, you have the right to refuse the delivery and contact our company immediately. We strongly encourage you to carefully inspect the package for any damages before signing for it. If the package is damaged, please do not accept it, as the shipping company will not be liable for any compensation. Please note, we do not accept returns.
Product Selection
When placing an order, it is important to indicate the specific model and parameters of the product. Please contact our sales team for the price and availability of the product. If you do not specify the model or fail to contact our sales team, we will ship the default model as indicated in the product description.
Returns and Exchanges
- Faulty Products: All faulty products are eligible for returns or exchanges. The seller will bear the cost of round-trip shipping.
- Wrong Product: In the event of receiving the wrong product, we will accept returns or exchanges. The seller will bear the cost of round-trip shipping.
- Warranty: If the product experiences any quality issues within the warranty period, we offer either an exchange or repair service. Returns are not accepted.
Exceptions for Returns and Exchanges:
- Selection Errors: If you selected the wrong model or failed to specify the model during the purchase, we will default to the model indicated in the product description.
- Misuse or Mishandling: Any damages or losses caused by improper use or mishandling of the product are not eligible for returns or exchanges.
- Disputes: If you receive a product with quality issues, please raise the issue within 3 days. If there are no concerns, please make the payment promptly. Additionally, customized products are not eligible for returns or exchanges unless there are quality issues.
Frequently Asked Questions
1. Can I return or exchange a product if I selected the wrong model?
If you selected the wrong model or failed to specify the model during the purchase, we will default to the model indicated in the product description. Therefore, returns or exchanges for selection errors are not accepted.
2. Can I get a refund if the product is damaged during shipping?
If the package is damaged during shipping, please do not accept it and contact our company immediately. The shipping company will not be liable for any compensation, and therefore, we cannot offer refunds.
3. How long do I have to raise concerns about a product with quality issues?
If you receive a product with quality issues, please raise the issue within 3 days of receiving the item. We encourage you to thoroughly inspect the product upon delivery to ensure its quality.
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